Terms & Conditions

Prices

All prices are quoted in pounds sterling and include VAT at the current applicable UK rate where appropriate.

We will not accept any liability for any charges levied by your bank/card issuer whatsoever irrespective of your chosen payment method.

Payment

Your payment (via PayPal) will be made to HALLWOODHOU.

Tickets & Tokens

Physical tickets for this event will not be sent out; neither will tokens. An eTicket will be e-mailed to you prior to the event and you will be able to use it to collect your glass, programme and tokens on arrival.

Returns

If you change your mind then please contact us within 48 hours of placing your order for a full refund. If the event is cancelled for any reason, you will be offered a full refund. No other refunds will be issued.

Licencing

The Under 25 rule will be operated, whereby anybody who appears under the age of 25 will have their proof of age confirmed on entry. We reserve the right to refuse you entry if we believe you are under 25 years of age and you are unable to prove your age. No refund will be issued. Accompanied children (under 18 years) are allowed free entry to the festival and soft drinks will be available.

Entry Restrictions

The festival will close the door to new ticket holders at 8pm without refund. All ticket holders to leave the premises by 10pm. We reserve the right to close the door at any time. Persons who appear intoxicated will not be permitted onto or remain on the site, a refund will not be granted. The purchase of a ticket does not confer an automatic right of entry and we will refuse you entry without refund if we believe you are in breach of these terms.

Accessibility

We want to run a festival that everybody can enjoy and will make all efforts to make the event as accessible as possible - if you have any particular concerns please contact us in advance of the event.

Complaints

If you are unhappy with any aspect of our service or products then please contact us.

Security

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Secure on-line payment is available via PayPal.